We recognize that there may be times when we do not deliver our services as planned. If you have a concern, here are the steps to guide you through the process. Staff at each level has full authority to address your concern.

Step 1

Speak to your broker if you have questions about your policy, rates or insurance coverage. If you have a concern about a claim, discuss it with your claims adjuster.

Step 2

If the problem is not resolved to your satisfaction, ask to speak to the AVP Commercial Operations or Claims Manager.

Step 3

If the matter is still unresolved, ask to speak to the VP of Insurance Operations, member of the Senior Management Team or Compliance Officer.

Contact Information

The Sovereign General Insurance Company
140, 6700 Macleod Trail SE
Calgary, AB T2H 0L3
Toll Free: 1-800-661-1652
Telephone: (403) 298-4200
Fax: 1-866-754-0750
Email: service@sovgen.com

Other avenues of appeal

The General Insurance OmbudService (GIO) is a national organization dedicated solely to the resolution of complaints about insurance. For the insurance industry, it is the final authority for the resolution of disagreements between clients and their insurance companies.

When disagreements occur, GIO's neutral professional mediators and experienced customer service officers help insurance companies and their clients work toward a solution that is in the best interest of both parties in a fair, independent and impartial environment.

Please note that you must follow Steps 1 to 3 before General Insurance OmbudService (GIO) will agree to mediate. For more information, visit the GIO web site.

Email us and general inquiries

We are at your service to respond to any inquiry you may have, to better service your needs, please select the appropriate subject you wish to inquire about.


    Positive feedback lets us know that we're doing things right, motivates our employees and reinforces our commitment to "exemplari" service. If you have had a positive experience or believe that one of our employees has gone that "extra mile" for you, please share your comments with us.

    Email: service@sovgen.com
    Fax: 1-866-754-0750



If none of the above suits your needs, please do not hesitate to click here and email us with a general inquiry.

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